Shipping + Returns
In which countries do you ship to?
We don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
Crimea, Luhansk, and Donetsk regions in Ukraine
Russia
Belarus
The Gaza Strip region in Palestine
Ecuador
Cuba
Iran
Syria
North Korea
Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.
Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions. You can review the up-to-date information on the USPS homepage.
Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.
What should I do if it's past the estimated delivery time and I still haven't received my order?
If your order’s estimated delivery time has passed, here’s what you do:
Wait a bit more. Unfortunately, shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee.
Reach out to the carrier. You can contact the carrier service directly to get information about your shipment.
Get in touch with our customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery updates. We may ask you to wait a few more days to receive the order. You can reach us via WhatsApp chat or send an email to hello@knittd.com.
If you still haven’t received any news about your shipment after completing all the steps mentioned above, please fill out a problem report. Submit your claim no later than 30 days after the estimated delivery date for packages lost in transit. Then, we’ll take a look, and if the fault is ours, we’ll reship your order at no expense to you.
Remember that we can’t reship an order if tracking information states it was delivered, but you claim that you haven’t received it. In this case, any replacements would have to be at your expense.
You can check our return policy for up-to-date details about reshipments.
What if I entered the wrong address during checkout?
If you entered the wrong address at checkout, you can still change it while we fulfill your order. As mentioned in our Terms of Service, once your order is out for delivery, we can’t guarantee the possibility of changing any information.
In some cases, the local post can still make the delivery depending on the recipient address error. If they can’t deliver your shipment, they’ll send it back to our facility. Then you’ll need to confirm the changed address for reshipping the package within 30 days.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to double-check that you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
What if the product got damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to hello@knittd.com. Keep in mind that the whole item should be visible in the image. We’ll take a look and get in touch with you about the next steps.
Are all products in an order shipped together?
Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately:
snapback hats, trucker hats, dad hats/baseball caps, and visors
backpacks
mugs, wine tumblers, and pint glasses
postcards and stickers
pillows with stuffing
posters
framed posters
canvas
bean bag cases
water bottles
notebooks
blankets
In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.
IMPORTANT: Some of our above products are currently not listed in our store.
What's the estimated delivery time, and how is it calculated?
KNITTD's estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:
estimated fulfillment + estimated shipping = estimated delivery time
Our average order fulfillment takes 2–5 business days for all production techniques.
We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.
But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
Issues with print or embroidery files
Products being out of stock
Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
Nonetheless, we work hard to meet our delivery estimates with each order.
If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.
Can KNITTD deliver orders to a PO Box?
Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.
Does KNITTD ship to Ukraine?
Due to Russia’s war in Ukraine, the majority of our shipping carriers currently don’t ship to Ukraine. For now, we’re only able to ship orders fulfilled in our Latvian facilities.
We can't deliver orders to theses provinces of Ukraine:
Kharkivska
Zaporizska
Khersonska
Donetska
Luhantska
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by you. You will receive notice once the order arrives back to our facility. We will contact you to determine how you would like to proceed by altering an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by you, or had an incorrect address originally provided.
Why can't I see any tracking info after my order has been shipped out?
It can take up to 48 hours for tracking info to show up in your carrier’s system. So, to minimize confusion, we will let you know this beforehand in your order confirmation email.
Note that for international shipments, tracking info might appear even later. It’s also the case for shipments coming from our Tijuana facility, as we first ship items to the US and sort them at our San Diego facility. So don’t worry, your shipment is still on track for its destination.
Why happens if a package wasn't delivered to me, but the tracking states that it was?
Unfortunately, we can’t help if the carrier marked the package as delivered, but you say that you haven’t received it. There’s no way for us to verify this claim, so we won’t be able to cover the cost of reshipping or refunding the order.
But not all is lost! There might be cases where the delivery person left the package at your customer’s address in an unexpected location. You should reach out to the carrier and ask for additional information about the shipment. For example: "Left under the table on the back porch."
If you can’t locate the package, you’ll need to place a new manual order to have it reshipped. Then submit a claim to the carrier stating the current issue.
Where are returns sent?
Returns should be sent depending on where your package was fulfilled:
Packages sent out from our US and Mexico facilities are returned to 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Packages sent out from our facility in Canada are returned to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.
Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
Packages fulfilled by our partner facilities in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
Packages fulfilled by our partner facilities in Japan are returned to Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
Packages fulfilled by our partner facility in Brazil are returned to Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
With each order confirmation, we will inform you to which address you should return your products to.
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