Product Care

How should I clean my hats?

The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won't diminish the quality of the embroidered design.

We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, you can use a damp cloth, but don't use brushes.

You can also check with the manufacturer directly or search YouTube for other recommendations.

What's California Proposition 65, and how does it affect me?

California Proposition 65 is a law that requires all businesses to provide warnings to customers in California about significant exposures to chemicals that have been found to cause cancer, birth defects, or other reproductive harm.

Therefore, it is our responsibility to inform all our customers in California if the products we sell contain any of the chemicals mentioned in the California Proposition 65 warning list. You will see this information on some of our product pages that contain chemicals listed by the State of California.

Why does my shirt have a vinegar smell?

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it's from the fixation agent. Here's how it looks: